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About product orders
- When placing an order for this product, read all of the information on this page and carefully consider it before submitting your order.
- Shipping fees are not included in the listed product prices.
- When we receive an order from a customer, a provisional order acceptance email will be automatically delivered.
- The total cost listed in this email can be paid using PayPal. After we confirm payment from customers, the order is complete and the product will be shipped out.
About shipping fees, delivery, and receiving the product
- Products are shipped using EMS.
If the product you order is out of stock, our supervisor will contact you with this information.
*Scheduled deliveries are not supported.
About exchanges and returns
- Returns are only accepted in the case of manufacturing defects, damage during shipping, or incorrect products which differ from those ordered. Thank you for your understanding.
- To request an exchange or return, contact us within 1week after receiving your order.
- Email inquiries:info@bio-normalizer.com
*Emails will only be checked from 9:00 a.m. to 5:00 p.m. For information about the days we are closed, see the email business day information.
Inquiry address
- For inquiries related to product information, please call +81-58-264-6221 or send an email to info@bio-normalizer.com.* Support is available from 9:00 a.m. to 5:00 p.m.
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