Shipping and legal information

Other expenses: Delivery charges and bank remittance charges would be borne by you.

Returns and exchanges: Please do not use and contact us. Please return the items within 7 days. Please be forewarned that the check of defects is at the discretion of the manufacturer. In addition,

When placing an order for this product, read all of the information on this page and carefully consider it before submitting your order.
Shipping fees are not included in the listed product prices.
When we receive an order from a customer, a provisional order acceptance email will be automatically delivered.
The total cost listed in this email can be paid using PayPal. After we confirm payment from customers, the order is complete and the product will be shipped out.

About delivery: Products are shipped using EMS.
If the product you order is out of stock, our supervisor will contact you with this information.
*Scheduled deliveries are not supported.

Exchange and return conditions

Returns are only accepted in the case of manufacturing defects, damage during shipping, or incorrect products which differ from those ordered. Thank you for your understanding.
To request an exchange or return, contact us within 1week after receiving your order.

Contact address for exchanges and returns: Email inquiries:info@bio-normalizer.com　
*Emails will only be checked from 9:00 a.m. to 5:00 p.m. For information about the days we are closed, see the email business day information.

About inquiries

For inquiries related to product information, please call +81-58-264-6221 or send an email to info@bio-normalizer.com.* Support is available from 9:00 a.m. to 5:00 p.m.

Category list

Page top